Holiday Inn Express Hotel & Suites Richmond-Brandermill by IHG | Hotel in Midlothian
Hotel
8.0
(681 Reviews) |
1 Bathroom
Available rates:
Hotel in Brandermill, Midlothian
Suburban hotel with a 24-hour fitness center and free breakfast Along with a 24-hour fitness center, this smoke-free hotel has a 24-hour business center and a business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include conference space, dry cleaning, and laundry facilities. Holiday Inn Express Hotel & Suites Richmond-Brandermill by IHG offers 96 accommodations with safes and coffee/tea makers. Beds feature premium bedding. 32-inch LCD televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.
This Midlothian hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Recreational amenities at the hotel include a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
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Amenities
Air Conditioner
Parking
TV
Wheelchair Accessible
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Fireplace/Heating
Toiletries
Guest Services
Breakfast
Child Friendly
Internet
Kitchen
Laundry
Policies
Check-in
Check-in start time: 3 pm; check-in end time: 2:00 am express check-in available
Check-out
Check-out before 11 am contactless check-out available express check-out available
Child Policy
Children are welcome. rollaway/extra beds are available. free cribs (infant beds)!
Payment Policy
Rollaway beds are available for an additional fee the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed (service animals are welcome, and are exempt from fees)
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of clean promise (ihg)
Reviews
Hank
Jan 14, 2026 09:33:05 PM
Review Score:
6
Summary: The overall stay turned out okay. The staff were all very nice and very helpful. That is why my score for this hotel isn't any lower.
Our main issue was that our rooms (yes, we were moved to a second room after the first one was found to be dirty) were not cleaned well, if at all. In our first room, there was dust/dirt in small areas, so the room hadn't been thoroughly cleaned. However, the biggest issue in the first room was that there were food crumbs in the bed, which had been made. The main issue in the second room (besides food crumbs on the floor) was ants. There were only a couple ants in the bath tub when we first went into our new room, but the next morning, there was a swarm of them all over the coffee table. We didn't have open food lying around, so I'm not sure what attracted them.
Again, I'd also like to mention how helpful and friendly the front desk staff were. They did what they could to try and make our stay better, and after still having issues with our second room, we received a refund. I'll boil it down to one pro and one con for this hotel:
Pro: Front desk staff were very friendly, competent, and helpful.
Con: The rooms were not very clean, and I imagine this will continue to hurt the customer score for this hotel in the future if this area is not improved.
Thank you for taking time to read my feedback!
See All Reviews
Reviews
Hank
Jan 14, 2026 09:33:05 PM
Review Score:
6
Summary: The overall stay turned out okay. The staff were all very nice and very helpful. That is why my score for this hotel isn't any lower.
Our main issue was that our rooms (yes, we were moved to a second room after the first one was found to be dirty) were not cleaned well, if at all. In our first room, there was dust/dirt in small areas, so the room hadn't been thoroughly cleaned. However, the biggest issue in the first room was that there were food crumbs in the bed, which had been made. The main issue in the second room (besides food crumbs on the floor) was ants. There were only a couple ants in the bath tub when we first went into our new room, but the next morning, there was a swarm of them all over the coffee table. We didn't have open food lying around, so I'm not sure what attracted them.
Again, I'd also like to mention how helpful and friendly the front desk staff were. They did what they could to try and make our stay better, and after still having issues with our second room, we received a refund. I'll boil it down to one pro and one con for this hotel:
Pro: Front desk staff were very friendly, competent, and helpful.
Con: The rooms were not very clean, and I imagine this will continue to hurt the customer score for this hotel in the future if this area is not improved.
Thank you for taking time to read my feedback!
mario
Jan 2, 2026 07:20:50 AM
Review Score:
6
Summary: Breakfast was not very good
Tracey
Dec 27, 2025 04:02:16 AM
Review Score:
4
Summary: I was only here for 2 nights, but front office staff was barely visible and uninterested. But the worst part was my toilet broke and I had no hot water. The toilet broke the night before (Christmas night!) I had an early flight so no way I was going to move rooms or have someone come into my room. Then I woke up at 6am to shower and had no hot water. I told the clerk when I was checking out and she had nothing to say about it. There aren't many choices in this area to stay, but I'd never chose this one again.
Christian
Dec 16, 2025 04:52:32 AM
Review Score:
10
Summary: Room was clean. Did not eat breakfast. Parking was good and safe.
Michelle
Dec 15, 2025 10:19:25 PM
Review Score:
8
Summary: Room was clean and beds extremely comfortable. Liked that there was body wash and shampoo/conditioner provided in shower. Check in was terrible. Staff was rude and clearly just wanting to get off their shift. Overall, would recommend.
Gloria
Nov 25, 2025 01:15:00 PM
Review Score:
8
Summary: All the above plus the breakfast was great.
Lillian
Nov 20, 2025 03:03:09 AM
Review Score:
8
Summary: Spacious room
Jacquelyn
Oct 31, 2025 04:30:37 AM
Review Score:
10
Summary: Hotel was clean although we saw piles of trash bags in the hall in the evening waiting to be picked up. Overall, satisfactory. The bed was hard to climb onto due to my short legs.
Michele
Oct 27, 2025 12:31:40 AM
Review Score:
6
Summary: Walls are too thin. Can hear everything in the hallway and in parking lots.
Camille
Oct 13, 2025 04:56:57 PM
Review Score:
10
Summary: The property appeared to be under construction, but it was still very well maintained, spotless and impressively clean. I would definitely choose to stay here again if I return to Virginia. I also arrived earlier than my check-in time, and the staff kindly had my room ready in advance, which was incredibly helpful as I was attending a wedding with my husband and children. It was truly appreciated. Thank you!